You are fully protected by our 100% Money Back Guarantee. If during the first 14 days after purchase you experience an issue that makes the plugin or theme unusable and we are unable to resolve it, we'll happily consider offering a full refund of your money.

- We can only offer you a refund if you are experiencing an issue that is being caused by our plugin or theme which cannot be fixed by our development team. The source of the issue has to be our plugin or theme, it cannot be an issue caused by a third party plugin or theme or an interaction with a third party plugin or theme that is not explicitly supported by our plugin or theme. We provide a very detailed documentation for all our products which you can use to see what plugins or themes are compatible and what kind of functionality is supported.

- We can't offer a refund due to issues with our plugin or theme if you don't allow us to try and assist you and give us a reasonable time period to do so. If you are having an issue with a plugin or theme, you need to contact our support team and provide the necessary information so that they can offer you assistance (i.e. purchase information that allows them to unequivocally identify you as a customer, clear information on what the issue is, credentials to access your site, etc. Please take a look at our support policy for more details on what information to provide when creating a ticket).