Frequently Asked Questions

Plugin

The plugin requires a WordPress installation and the Elementor plugin to be installed and active. Each widget may require additional plugins to be installed, please check the respective widget documentation for a full list of requirements.

Please make sure that you haven't disabled the widget from the plugin options, take a look at how the plugin Widget page works in our documentation for more details.

Some widgets take the information they display from other plugins, so you need to make sure that you have entered the necessary information via the respective plugin dashboard interface. For example, the Achivevement widget requires the GamiPress plugin and an achievement to have been previously created to be able to display its information. Please check the respective widget documentation for a full list of requirements.

Themes

We strive to make our themes as compatible as possible but there are thousands of plugins available and we can't ensure out of the box compatibility with all of them. Plugin integrations and compatibility are different for each theme, please check the respective theme documentation for details on integrations and compatibility.

Don't worry!, contact us via email before making a purchase and we will answer all the questions you have about the theme.

Payment

We use Freemius as our Merchant of Record. Freemius is trusted by thousands of software makers and handles payments through a secure checkout. You can purchase our themes or the premium versions of OrokuBlocks by using the Freemius secure checkout, via the respective theme page or plugin Pricing page.

Freemius provides a Customer Portal that you can use to manage your licenses, subscriptions, billing details, downloads, and invoices.

Freemius provides a Customer Portal that you can use to manage your licenses, subscriptions, billing details, downloads, and invoices.

Support

We have detailed documentation available for all our products, please make sure to check all the documentation resources available.

Please consult our Support Policy where you'll find detailed information on what is covered by support and how you can get in touch with our support team.